All Imagine First orders ship from U.S.-based fulfillment partners with complimentary priority shipping included. We emphasize efficient processing, secure packaging, and reliable delivery—so your research workflow stays on track.
Quality you can trust, supported by exceptional customer care and a commitment to doing things the right way—every step of the process.
Imagine First carefully sources research compounds exclusively from manufacturers that provide Certificates of Analysis (COAs) indicating stated purity levels of 99% or higher, as reported by the manufacturer.
Receive your research materials promptly and securely, with carefully managed fulfillment you can trust at every stage of the process.
All orders ship free of charge through our U.S.-based fulfillment partners.
Our goal is fast, reliable delivery, with most orders arriving within 2 business days after processing.
Once shipped, tracking details are provided so you can monitor delivery progress.
While we work to ensure timely fulfillment, delivery times may vary due to carrier-related delays beyond our control.
Due to the nature of our research materials, all sales are final and returns are not accepted.
If your order arrives damaged or incorrect, please contact our support team within 48 hours of delivery.
Email support@imaginefirstlabs.com with your order number, a brief description of the issue, and clear photos of the item and packaging.
Each request is reviewed individually to ensure product integrity and appropriate resolution.
Research materials should be handled and stored in accordance with the information provided on the product label.
Store in a cool, dry environment, protected from heat, light, and moisture. Keep containers sealed when not in use to preserve material integrity.
Proper handling and storage are essential to maintaining consistency, stability, and quality throughout the lifecycle of the research material.
